thinformatics
In Focus
No items found.
Topic
Services
In Focus
In Focus
No items found.
Services
In Focus
In Focus
No items found.
Topic
Services
In Focus
In Focus
No items found.
We shape the digital workplace consistently from the perspective of the people who use it daily. Satisfaction and retention rise, because the technology noticeably supports the working day.
We shape the digital workplace rigorously from the user's point of view, so satisfaction and {{retention}} rise noticeably.
We shape the workplace rigorously from the users' point of view.
Microsoft 365, Viva, personas, user journey mapping, design principles
New joiners are productively equipped from day one.
Autopilot, zero-touch provisioning, Intune, app delivery, standard profiles
People resolve recurring requests quickly and on their own.
Self-service portal, knowledge base, ITSM integration, automation, ticket deflection
Communication and teamwork work across devices and without friction.
Microsoft Teams, SharePoint, Viva Engage, co-authoring, presence integration
We make the actual user experience visible and measurable.
Endpoint Analytics, Viva Insights, DEX metrics, sentiment, telemetry
New features are understood, accepted and actively used.
Adoption campaigns, champions, in-app guidance, training, usage analysis
We capture workflows, hurdles and the needs of user groups.
We capture typical workflows, recurring hurdles and the needs of different user groups through personas and user journey mapping. That builds a firm picture of actual usage.
You receive a solid usage picture that makes the biggest friction points visible. This picture determines which target experience the concept describes.
We define the target experience and design principles from the user's view.
From the usage picture we derive a target experience with design principles and prioritise the improvements along their day-to-day benefit. The concept builds on your existing services around Microsoft 365 and Viva.
You receive an agreed target picture that makes improvements tangible and deliverable step by step. This concept settles which touchpoints the implementation improves first.
We noticeably improve onboarding, self-service and collaboration.
We deliver the prioritised measures step by step, for instance swift onboarding through Autopilot, independent self-service and smooth collaboration in Teams and SharePoint. Changes we agree with your owners, without rebuilding the environment needlessly.
Your people feel concrete relief early at the touchpoints that matter day to day. The improved features are then actively taken to scale.
New features are understood, accepted and used.
We support the rollout with adoption campaigns, champions, in-app guidance and targeted training. That way new features are conveyed understandably and anchored in the working day.
Your people actively use the tools provided instead of leaving them idle. From real usage come the signals the measurement evaluates.
We make the actual user experience visible and measurable.
We join feedback from your people with observable signals from Endpoint Analytics and Viva Insights and evaluate them in regular cycles. Criteria settled in advance make visible which measures work.
You see where the experience is getting better and where further need remains. From that come the next targeted improvements, so the workplace keeps aligning to real needs.
The workplace is thought through from the users outward.
A good experience raises motivation and retention.
Simple access makes the working day lighter.
Satisfaction and usage are made visible.
Tools come together into one coherent whole.
The workplace develops onward with people's needs.
Answers to the questions we are asked most often about employee experience at the digital workplace.
We talk about the digital workplace from the user's view and how satisfaction and retention rise.
